Privacy Policy

1. Information We Collect

To process your orders efficiently, we collect the following
data:

• Identity
  Data: Your full name, date of birth (if required for age
  verification), and account login credentials.
• Contact
  Data: Your billing address, shipping address, email address, and
  phone number.
• Transaction
  Data: Details about payments, products purchased, order history,
  and items placed in your shopping cart.

2. How We Use Your E-Commerce Data

We process your information to fulfill our retail
commitments:

• Order
  Fulfillment: Processing payments, managing checkout, and
  arranging courier deliveries.
• Customer
  Support: Handling product feedback, product returns, refunds,
  complaints, and shelf-life inquiries.
• Abandoned
  Carts: Sending reminders if you leave items in your online
  shopping cart.
• Personalization: Recommending
  tea blends based on your purchase history.
• Fraud
  Prevention: Detecting and blocking unauthorized or fraudulent
  transactions.

3. Data Sharing with Third Parties

We never sell your commercial data. We share relevant data
only with vetted partners who power our storefront:

• Payment
  Gateways: Secure payment processors (e.g., SSL Commerz, Bkash,
  Visa/Mastercard networks) to handle financial checks.
• Logistics
  Partners: Reliable courier services to deliver your tea packages
  to your doorstep.
• Marketing
  Tools: Email and SMS automation providers used to send your
  tracking codes and invoices.

4. E-Commerce Cookies and Analytics

Our website uses tracking cookies to keep our store
functioning smoothly. These cookies:

• Keep
  you logged into your secure customer account.
• Remember
  items added to your shopping cart across browsing sessions.
• Analyze
  site traffic via tools like Google Analytics to improve our store layout.

5. Payment and Data Security

Your financial security is our highest priority:

• All
  online checkout transactions are guarded using Secure Sockets Layer (SSL)
  encryption technology.
• We do
  not store raw credit card numbers or PINs on our internal company servers.

6. Your Rights and Choices

As a shopper, you hold total control over your digital
profile:

• Data
  Correction: You can update your shipping addresses and profile
  info inside your account dashboard anytime.

7. Contact Our Store Team

For any inquiries regarding this policy or your online order
data, reach out directly:

• Email: esales@haldavalley.com
• Corporate
  Office Address: Road-44, House-27 (Opposite of Pink City Shopping
  Complex), Gulshan-2, Dhaka-1213, Bangladesh